When a user submits a question from KB Lance's contact page, this question is automatically saved as a pending question and with just one click you can enter an answer and send a reply to the visitor via email and also add the question to your knowledge base.

Use the glossary to define meanings for words which your users may not understand. Then, when viewing an entry in your knowledgebase, your users simply roll their mouse over the word and its description will appear next to it.

No software to download or install on your PC. Allows your customers to find answers to questions through their web browser. You can add and update questions / answers using only your web browser.

Get an invaluable insight into your customers and visitors, by allowing them to comment on your questions and answers. Automatically approve comments, or manually approve them from within your control panel.

Let our expert staff install KB Lance on your web server at no extra cost. Simply email us your FTP and Database details, and we'll take care of the rest.